Privacy policy
Your Privacy Matters
This Privacy Policy explains how Automated Now collects, uses and protects information when you interact with us.
Last Updated: September 30, 2026

Automated Now respects your privacy. This Privacy Policy describes the types of information we may collect when you visit our website, create an account, purchase products or services, request programming or installation, communicate with our team, use Live Chat or otherwise interact with Automated Now.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us as well as certain information automatically generated when you use our website.

Information you provide may include:
• Name and contact information
• Email address and telephone number
• Billing and shipping information
• Customer account and order information
• Product, installation and programming requests
• Information about your smart home system or equipment
• Messages, support requests and Live Chat communications
• Other information you choose to provide to us

Our website and service providers may also automatically collect information such as your IP address, browser type, device information, referring pages, pages viewed, interactions with the website and other usage information.

How We Use Your Information

We may use information we collect to operate our business and provide products and services to our customers, including to:

• Process and fulfill orders
• Provide programming, installation and support services
• Respond to questions, quote requests and support inquiries
• Maintain customer accounts and order records
• Communicate about orders, appointments and services
• Improve our website, products and customer experience
• Detect or prevent fraud, abuse and security incidents
• Comply with applicable legal and regulatory requirements
• Send marketing communications where permitted and subject to your choices
Cookies, Analytics & Advertising

Automated Now and service providers that support our website may use cookies, pixels and similar technologies to operate website features, remember preferences, understand website usage, measure performance and improve our services.

We may also use analytics and advertising technologies to understand how visitors find and interact with our website and to measure or improve our advertising. Depending on your browser, device and applicable law, you may have options to limit cookies or certain tracking technologies.

How Information May Be Shared

We may share information with companies that help us operate our business and provide services to you. These may include payment processors, ecommerce and website providers, shipping and delivery companies, communications providers, analytics providers, advertising providers, customer-support tools and other service providers.

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, enforce our agreements, protect our rights or the rights of others, investigate fraud or security issues, or in connection with a merger, acquisition, financing, sale or transfer of all or part of our business.

Automated Now does not sell personal information to third parties for monetary compensation.
Orders & Payment Information

When you make a purchase, payment information may be processed by payment-service providers used to complete the transaction. Those providers may collect and process payment information according to their own privacy and security practices. Automated Now may receive transaction details and other information necessary to process, document and support your order.

Email, Live Chat & SMS Communications

If you contact Automated Now by email, contact form, Live Chat, telephone or text message, we may retain information about the communication so that we can respond to your request, provide customer service and maintain appropriate business records.

Where applicable, marketing emails and text messages are subject to the consent, opt-out and other choices made available with those communications. Transactional or service-related communications may still be sent when necessary to complete an order or provide a requested service.

Data Security

We use reasonable administrative, technical and organizational measures intended to protect information against unauthorized access, loss, misuse or alteration. However, no website, network, storage system or method of electronic transmission can be guaranteed to be completely secure.

Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements and satisfy legal, accounting or regulatory requirements.

Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights or choices concerning your personal information. These may include the ability to request access to, correction of or deletion of certain personal information.

You may also unsubscribe from eligible marketing communications using the unsubscribe or opt-out instructions provided with those communications.

Children's Privacy

Automated Now's website and services are not directed toward children, and we do not knowingly seek to collect personal information from children in violation of applicable law.

Third-Party Websites & Services

Our website may contain links to websites, applications or services operated by third parties. Automated Now is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies when interacting with their services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology or legal requirements. When the policy is updated, the revised version will be posted on this page with an updated effective date.

Questions About Your Privacy?
If you have questions about this Privacy Policy, our privacy practices or information associated with your interactions with Automated Now, please contact us through the contact options available on our website.