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Automated Now Support

We're here to help with your smart home system, products and technical support needs.

Submit a Support Request

Tell us what you need help with and provide as much detail as possible. For existing orders, please include your order number. For product questions, include specific model numbers whenever possible. This helps our support team understand your request and get you the right assistance.

Before You Submit

A little extra information can help our team diagnose your issue and get you the right assistance faster.

Existing Orders Include your order number whenever possible.
Product Questions Include the manufacturer and specific model number whenever possible.
Smart Home Support Tell us what you're experiencing and what you've already tried.
Need Remote Assistance?

If your programmer asks you to connect remotely, our TeamViewer support tools are available below.

Support requests are typically answered within 24 hours.

Remote Desktop Support

Fast Remote Support

If you are looking for fast live support for your automation system, Windows, Apple, or mobile device, this is the right tool for you.

Please download the appropriate client for your operating system and choose the full version to always have our support ready to connect to you when needed, or the QuickSupport version if you prefer the fastest setup option and would like to re-download it on your next request for service.

Once your download has completed and you have run the client, you will be provided with an ID number and password.

QuickSupport

Simple and small customer module that runs immediately without installation and does not require administrative rights.

Download QuickSupport
If prompted by your programmer

Simply provide the ID number and password to an Automated Now support technician and you will be automatically linked via remote access to accomplish your needed task, without waiting for a scheduled house call or visit. It's that simple.

Need Help Getting Connected?

If your programmer has asked you to connect remotely, use the TeamViewer link above and provide the ID number and password displayed by the application to your Automated Now support technician.